Frequently Asked Questions

 

If you have a question which hasn’t been answered below then please get in touch at enquiries@myshreddies.com and we will do our best to help as soon as possible.

  • All Shreddies products are available to order on our website. You can also order over the phone by calling 01509 610610.

    All of our prices are in GBP Pounds Sterling.

  • You can find a useful size guide on every Shreddies garment shop page, just below the item description. This guide is specific to each product.

    Dimensions for our bags, bedding and cushions are also listed in the item descriptions.

  • If we don’t stock your size then please contact us at enquiries@myshreddies.com to find out more information about our bespoke service.

  • To ensure that your Shreddies remain effective, please follow the washcare instructions shown on the item’s label. This information is also available on every shop page.

    Do not use conditioner or bleach. Using any brand of detergent will cause the carbon to stop working from the first wash.

    Wash only with soda crystals (available at most supermarkets). Use a large scoop (110ml-210ml) of crystals in each wash. If soda crystals cannot be located please use baking soda. Please note that items can shrink by up to 4% after the first wash.

    Always ensure that all moisture has been removed from the carbon cloth before being worn.

  • UK domestic parcels have the option to be sent via Royal Mail Tracked 24 service or by DHL Express U.K.

    International orders are sent via DHL with all customs charges and taxes paid, to the majority of countries. See a full list of charges by location on our Delivery & Returns page.

  • Shreddies sends international orders to the majority of countries with Delivery Duty Paid (DDP). For these countries, the delivery price you pay includes all the import charges and taxes so you will not be asked for any further payment from the courier or customs to receive your parcel.

    There are a number of countries that, unfortunately, we cannot cover the import charges for. Orders to these countries will be sent as Delivered at Place (DAP) and you may receive additional import charges from customs. Shreddies sends orders DAP to the following countries.

    • Algeria

    • Botswana

    • Brazil

    • Bulgaria

    • China

    • Colombia

    • Cote d'Ivoire

    • Cyprus

    • Egypt

    • Ghana

    • Honduras

    • Iceland

    • India

    • Latvia

    • Lithuania

    • Luxembourg

    • Macedonia

    • Mexico

    • Morocco

    • Pakistan

    • Philippines

    • Puerto Rico

    • Russian Federation

    • Rwanda

    • Serbia

    • Slovenia

    • South Africa

    • Sri Lanka

    • Tanzania

    • Thailand

    • Turkey

    • Ukraine

    • Vietnam

  • Returns are valid within 30 days of purchase providing the items haven’t been worn or washed and are still in the original packaging.

    A full returns policy is available on our Delivery & Returns page.

  • Yes, we can make bespoke underwear for children. We know how hard it can be for families with children who suffer from malodorous flatulence as a result of gastro-intestinal illness, so please do contact us at enquiries@myshreddies.com for more information on how we can help.

  • Shreddies is a colloquial term for underwear originating in the British Forces and is well known throughout the Commonwealth. During long repeated marches and drills the underwear fibers would break down and 'shred' leaving them unusable.